Frequently Asked Questions (FAQ) – Artesanias Quety
1. Ordering & Payment
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, and [other applicable methods].

Q: Is my payment information secure?
A: Yes! We use encrypted payment gateways (SSL) and do not store your full credit card details.

Q: Can I modify or cancel my order after placing it?
A: Contact us immediately at [email protected]
If your order hasn’t shipped, we may adjust it. Once shipped, it cannot be canceled.

Shipping Address Disclaimer
Please double-check your shipping address before placing your order. Artesanias Quety is not responsible for lost, misdelivered, or delayed packages due to incorrect or incomplete addresses provided by the customer. If your order is returned to us due to an address error, additional shipping fees will apply for reshipment.

For address changes, contact us immediately at [email protected] we can only modify orders before they ship.

Thank you for your understanding!

2. Shipping & Delivery
Q: How long does shipping take?
A: Processing takes 1–3 business days, and delivery times vary by method, during checkout this delivery estimates are generated.

Q: Do you ship internationally?
A: Yes! International orders may incur customs fees (paid by the buyer). See our Shipping Policy for details.

Q: How can I track my order?
A: You’ll receive a tracking number via email once your order ships.

3. Returns & Refunds
Q: What’s your return policy?
A: Returns must be requested within 7 days of delivery. Items must be unused and in original packaging. Some products (e.g., custom art, earrings) are final sale. See our Return Policy for details.

Q: What if my item arrives damaged?
A: Email us within 48 hours with photos of the damage for a replacement or refund.

Q: How long do refunds take?
A: Refunds are processed within 5–10 business days after we receive the returned item.

4. Products & Custom Orders
Q: Are your products handmade/original?
A: Yes! Each piece is carefully crafted by Artesanias Quety & Family of Artisans.

Q: Can I request a custom design?
A: Absolutely! Contact us at [your email] to discuss your idea. Turnaround times vary.

Q: Do you offer gift wrapping?
A: Yes! Select the option at checkout or leave a note with your order.

5. Account & Website
Q: How do I reset my password?
A: Click “Forgot Password” on the login page or contact us for help.

Q: Why is my discount code not working?
A: Ensure it’s entered correctly and hasn’t expired. Some codes exclude sale items.

6. Contact & Support
Q: How do I contact customer service?
A: Email us at [your email] or call [your phone number]. We respond within 24–48 hours.

Q: Do you have a physical store?
A: [Yes/No – include location or note if online-only.]

Still have questions?
Reach out at [email protected] – we’re happy to help!